We booked this tour through City-Discovery. We paid 60 euros for the tour. We did not know it was a combination of two tours. Due to weather related circumstances beyond anyone's control, we were never able to complete the afternoon part of the tour - Delft and The Hague.
The problem started when we returned to the office to collect our refund. The office person only wanted to refund us 35 euros per ticket. His thought process was that they charge 25 euros for the morning tour and 45 euros for the afternoon part. This totals 70 euros and we paid 60 euros.
It is just wrong to assume we paid full price for the tour we did get in (City tour - 25 euros) and that the balance should be applied to the unused tour.
So as to not make a scene, we agreed to receive a refund 35 euros per ticket. We lost out on a refund of 5 euros per ticket for a total loss to us of 25 euros (5 tickets purchased).
We are not at all happy with how this played out. We are disappointed about how we were treated and the fact that we feel ripped off.