Tour & Travel

Beoordelingen en Gastenboek 
Zoek beoordelingen van een product 
Fantastic Tour towards Countryside.
Thorough enjoyment with Energetic team formed by Tour Guide Edgaar, Evin and our Bus commander/driver. From the time we started, the energy show cased by the team was remarkable. Attention towards all people on board was effective. They were very humorous, informative and had been real entertainers through out the time. KUDDOS. KUDDOS.
We booked this tour through City-Discovery.  We paid 60 euros for the tour. We did not know it was a combination of two tours.  Due to weather related circumstances beyond anyone's control, we were never able to complete the afternoon part of the tour - Delft and The Hague.
The problem started when we returned to the office to collect our refund.  The office person only wanted to refund us 35 euros per ticket.  His thought process was that they charge 25 euros for the morning tour and 45 euros for the afternoon part.  This totals 70 euros and we paid 60 euros.
It is just wrong to assume we paid full price for the tour we did get in (City tour - 25 euros) and that the balance should be applied to the unused tour.
So as to not make a scene, we agreed to receive a refund 35 euros per ticket.  We lost out on a refund  of 5 euros per ticket for a total loss to us of 25 euros (5 tickets purchased).
We are not at all happy with how this played out.  We are disappointed about how we were treated and the fact that we feel ripped off. 
05/10/2014Atsuko from LondonThis combined tour showed me everything Hollands had to offer in a day; beautiful Dutch countryside, lovely fishing villages, clog factory, cheese factory, windmill village, Delft pottery, historic sights in Den Haag and so on. Especially, I thought Delft town centre was fascinating, I could have spent all day there. The coach was very comfortable. Our morning guide was a charming young lady (cannot remember her name, Neymeer?), the afternoon one was a friendly and knowledgeable guy (couldn't catch his name, starting with V?) who spoke fluent Deutch as well as English. He had a tremendous sense of humour. Our reliable and friendly coach driver was Michel, who was on duty all day (11 hours!). For tourists who have a whole day to spend in Amsterdam, I will definitely recommend this tour. 10
04/08/2011Laura KeddieDid the city tour in combination with Marken, Volendam and the windmills. The windmills were so wonderfull to see. Definitely worth doing it. 7